Student Experience Associate

4 days ago

Bengaluru, Karnataka, India beBeeEducation Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Student Experience Associate - BrightChamps

About the Role

  • We empower students and parents through our journey, ensuring a seamless experience.
    • We address concerns and refund requests with empathy and accuracy.
      • We manage escalations across various channels to maintain a positive experience.
        • We mentor students for effective app usage and maximize learning outcomes.
          • We collaborate with teams to resolve customer issues within set timelines.
            • We take ownership of ad hoc requirements from internal teams, ensuring swift execution.

Key Responsibilities

  • Support students and parents throughout their journey.
    • Foster strong communication skills for effective interaction.
      • Develop empathetic solutions for customer concerns.
        • Manage multiple channels and collaborate with cross-functional teams.
          • Pursue education and student success passionately.

Requirements

  • Minimum 1 year of experience in customer support or experience roles.
    • Strong written and verbal communication essential for this role.
      • Candidate should be solution-oriented, fast-paced, and comfortable working under pressure.
        • Ability to manage multiple channels and collaborate with teams required.
          • Passion for education and helping students succeed necessary.

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