
Student Operations Associate
1 week ago
About Us
AnalytixLabs has been in the industry since 2011. We are a fast-growing EdTech organization dedicated to helping students excel in their learning and career journey. Our Student Operations team plays a crucial role in ensuring seamless program delivery, student engagement, and operational excellence.
Role Overview
As a Student Operations Executive, you will be responsible for managing class operations, student engagement, and cross-team coordination. You will serve as the go-to person for students, trainers, and internal teams to ensure smooth execution of our programs and a great student experience.
Key Responsibilities
Managing Class Operations
- Coordinate with trainers to finalize and manage class schedules.
- Own scheduling and updates on the Learning Management System (LMS).
- Collaborate with faculty, mentors, and placement teams to ensure seamless program execution.
Student Support & Engagement
- Respond to student inquiries in a timely and professional manner.
- Address and resolve technical issues, payment queries, and course-related concerns.
- Proactively engage with students to boost retention and satisfaction.
- Collect and analyze student feedback to improve the overall experience.
Requirements & Qualifications
- 1–3 years of experience in EdTech operations or program management.
- Highly organized and detail-oriented with excellent problem-solving skills.
- Ability to manage multiple tasks and deadlines efficiently.
- Strong communication and interpersonal skills for cross-team collaboration and student support.
- Familiarity with tools such as Microsoft Excel, Google Sheets, CRM software, Zoom/Webinar platforms.
What We Offer
- Opportunity to directly impact students' learning journeys.
- Exposure to end-to-end program management in a fast-growing EdTech company.
- A collaborative and student-first work culture.
- Career growth opportunities based on performance.
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