Student Session Coordinator

1 day ago


Bengaluru, Karnataka, India Leap Finance Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role - Student Session Coordinator | Operations - Full time - Office

Job Summary

We are looking for a professional and empathetic Student Session Coordinator to join our counselling operations team. The coordinator will be the first point of contact for students joining virtual counselling sessions and will ensure a seamless experience by welcoming, verifying details, assigning students to counsellors, and resolving basic technical issues. This role is critical to delivering a smooth 1:1 counselling journey for students while maintaining high operational efficiency.

Key Responsibilities

  • Welcome students promptly and provide a short orientation about the counselling session.
  • Verify student details before assigning them to counsellors.
  • Manage student wait times and maintain session discipline when multiple students join.
  • Allocate students to counsellors strictly as per lead cap and schedule.
  • Escalate counsellor unavailability or delays to pod/branch leaders promptly.
  • Guide students through basic technical troubleshooting.
  • Maintain accurate logs of sessions, cancellations, and technical drop-offs.
  • Generate daily and weekly reports on attendance, allocation accuracy, and wait times.

Ideal Persona

  • Excellent communication skills with a warm, professional approach.
  • Ability to multitask and remain calm in a fast-paced, student-facing environment.
  • 12 years of experience in student services, operations, customer support, or similar roles.
  • Familiarity with video conferencing platforms (100ms, Zoom, Google Meet, etc.).
  • Strong coordination and problem-solving skills, with quick escalation handling.
  • Basic knowledge of troubleshooting audio/video/browser issues.

Performance Metrics

  • Lead allocation adherence – 100% compliance with counsellor lead cap.
  • Average student wait time – under 30 seconds.
  • Escalation turnaround – within 5 minutes.
  • Technical resolution success rate – at least 80%.
  • Attendance and session reporting – 100% accuracy.

Perquisites for this role include:

  • Work Location: Remote / Office (as per business requirement)
  • Working Time: 10.30 AM to 7.30 PM
  • Work Days: Monday to Saturday (Sunday off)


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