Student Session Coordinator

3 days ago

Bengaluru, Karnataka, India Leap Finance Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role - Student Session Coordinator | Operations - Full time - Office

Job Summary

We are looking for a professional and empathetic Student Session Coordinator to join our counselling operations team. The coordinator will be the first point of contact for students joining virtual counselling sessions and will ensure a seamless experience by welcoming, verifying details, assigning students to counsellors, and resolving basic technical issues. This role is critical to delivering a smooth 1:1 counselling journey for students while maintaining high operational efficiency.

Key Responsibilities

  • Welcome students promptly and provide a short orientation about the counselling session.
  • Verify student details before assigning them to counsellors.
  • Manage student wait times and maintain session discipline when multiple students join.
  • Allocate students to counsellors strictly as per lead cap and schedule.
  • Escalate counsellor unavailability or delays to pod/branch leaders promptly.
  • Guide students through basic technical troubleshooting.
  • Maintain accurate logs of sessions, cancellations, and technical drop-offs.
  • Generate daily and weekly reports on attendance, allocation accuracy, and wait times.

Ideal Persona

  • Excellent communication skills with a warm, professional approach.
  • Ability to multitask and remain calm in a fast-paced, student-facing environment.
  • 12 years of experience in student services, operations, customer support, or similar roles.
  • Familiarity with video conferencing platforms (100ms, Zoom, Google Meet, etc.).
  • Strong coordination and problem-solving skills, with quick escalation handling.
  • Basic knowledge of troubleshooting audio/video/browser issues.

Performance Metrics

  • Lead allocation adherence – 100% compliance with counsellor lead cap.
  • Average student wait time – under 30 seconds.
  • Escalation turnaround – within 5 minutes.
  • Technical resolution success rate – at least 80%.
  • Attendance and session reporting – 100% accuracy.

Perquisites for this role include:

  • Work Location: Remote / Office (as per business requirement)
  • Working Time: 10.30 AM to 7.30 PM
  • Work Days: Monday to Saturday (Sunday off)

  • Student Counselor

    1 week ago

    Bengaluru, Karnataka, India Universal Skilltech University Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    Developmental ProgramsDesign and deliver workshops on social-emotional learning (SEL), mindfulness, life skills, and positive mental health.Conduct awareness sessions on sensitive issues (e.g., digital well-being, bullying, substance use, exam stress).Promote IB learner attributes—balanced, reflective, caring—in all interventions.5. Collaboration &...

  • Student Counselor

    1 week ago

    Bengaluru, Karnataka, India Narain Aviation Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    **CompanyNarain Aviation is the largest DGCA CPL training institute in entire South India.**Role DescriptionThis is a full-time on-site role for a Student Counselor, located in Bengaluru. The Student Counselor will provide guidance and assistance to students regarding their academic and career paths. Daily tasks will include one-on-one counseling sessions,...

  • Training Coordinator

    5 days ago

    Bengaluru, Karnataka, India Winquest Online Class Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Training Coordinator will track student progress, manage attendance, handle parent communication, schedule classes, conduct trial sessions, support teachers, send reminders, provide customer service, organize events, and submit daily reports.

  • Student Counselor

    4 weeks ago

    Bengaluru, Karnataka, India Bangalore International School Full time

    Responsibilities: Be a good listener and communicate with children in a way that they can relate to or understand.Provide individual and group counselling services to help students to cope effectively with personal, social and emotional concerns.Frequent monitoring of the child's progress for further intervention if required.Observing children and...

  • Placement Coordinator

    4 weeks ago

    Bengaluru, Karnataka, India Brandcrew Aviation Academy Full time

    Job Title: Placement Coordinator (Aviation Industry) Location: Jalahalli, Bengaluru, KA Work: On-site Openings: 3 Positions Company: Brandcrew Aviation Academy Min Experience: 3+ years About UsBrandcrew Aviation Academy is a premier institute dedicated to shaping future aviation professionals through world-class training and career guidance. We are...

  • Placement Coordinator

    1 week ago

    Bengaluru, Karnataka, India Brandcrew Aviation Academy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title:Placement Coordinator (Aviation Industry)Location:Jalahalli, Bengaluru, KAWork:On-siteOpenings:3 PositionsCompany:Brandcrew Aviation AcademyMin Experience:3+ yearsAbout UsBrandcrew Aviation Academy is a premier institute dedicated to shaping future aviation professionals through world-class training and career guidance. We are committed to...

  • out-reach coordinator

    7 days ago

    Bengaluru, Karnataka, India ResultPrep Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    OUT-REACH COORDINATOR (ONSITE)ResultPrep is looking for a dynamic and confident Outreach Coordinator to join our team. This role involves connecting with schools, securing appointments with principals, and coordinating informative career sessions with our faculty team.Key ResponsibilitiesVisit schools to introduce ResultPrep and explain our courses.Finalize...

  • Program Coordinator

    1 week ago

    Bengaluru, Karnataka, India ISDC Projects Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesClass Planning & SchedulingPlan and assign classes to a network of part-time faculty members.Ensure timely delivery of classes as per the academic calendar.Faculty CoordinationServe as the central point of contact for all part-time faculties.Track delivery quality and share timely feedback with faculties.Support and motivate faculty to...

  • Training Coordinator

    5 days ago

    Bengaluru, Karnataka, India Khan Academy Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    ABOUT KHAN ACADEMYKhan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We're building a library of world-class instructional and practice resources that empower learners. Whether they're studying matrices, mitosis,...

  • Student Pilot Trainee

    7 days ago

    Bengaluru, Karnataka, India Veritastech Pilot Academy Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionMore than 800,000 New Pilots Required now all over the world (Source: Boeing Website) Veritastech Pilot Academy offers aspiring pilots the opportunity to earn significantly higher salaries in a fraction of the time and cost compared to other professions. Our academy is dedicated to providing top-notch training and facilities to ensure our...