Tele Collections Specialist

2 days ago

Mumbai, Maharashtra, India beBeeNegotiation Full time ₹ 70,00,000 - ₹ 1,00,00,000
Job Title:

Tele-Collections Executive

Job Description

We are seeking a skilled Tele-Collections Executive to join our team. As a Tele-Collections Executive, you will be responsible for handling outbound and inbound calls related to loan repayments.

Key Responsibilities:

  • Manage customer accounts for collections through phone-based communication (outbound/inbound).
  • Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.
  • Work effectively on different buckets to ensure collections are done within the stipulated time.
  • Identify and escalate potential issues that may hinder collections and work with other departments to resolve them.
  • Maintain detailed records of customer communications, actions, and status of the collections.
  • Meet and exceed monthly collections targets while ensuring customer satisfaction.
  • Ensure all collections activities comply with legal and company policies and regulations.
Required Skills & Qualifications

To be successful as a Tele-Collections Executive, you will need:

  • 2-8 years of experience in tele-collections, preferably with experience handling different buckets.
  • Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
  • Excellent communication skills, both verbal and written.
  • Ability to handle a high volume of calls and work under pressure to meet targets.
  • Knowledge of customer service principles and practices.
  • Basic proficiency with MS Office and other relevant software tools.
Preferred Qualifications

Prior experience working with loan collections, particularly in the SME or personal loan sectors, is highly desirable.

Familiarity with collections processes, regulations, and relevant legal requirements is also preferred.

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