
Successful Collections Specialist
2 days ago
Tele Collections Role Overview
We are seeking a Tele-Collections executive to join our team. The ideal candidate will have experience in managing customer accounts for collections through phone-based communication and be able to negotiate mutually agreeable repayment terms.
Job DescriptionAs a Tele-Collections executive, you will be responsible for handling outbound and inbound calls related to loan repayments. You will be an essential part of the collections team, working to ensure that our loan recovery process is smooth, timely, and efficient.
Key Responsibilities:- Manage customer accounts for collections through phone-based communication (outbound/inbound).
- Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.
- Work effectively on different buckets to ensure collections are done within the stipulated time.
- Identify and escalate potential issues that may hinder collections and work with other departments to resolve them.
- Maintain detailed records of customer communications, actions, and status of the collections.
- Meet and exceed monthly collections targets while ensuring customer satisfaction.
- 2-8 years of experience in tele-collections, preferably with experience handling bucket X, 1 & 2.
- Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and work under pressure to meet targets.
- Knowledge of customer service principles and practices.
- Basic proficiency with MS Office and other relevant software tools.
- Competitive salary and performance-based incentives.
- Opportunity to work with a dynamic and fast-growing fintech company.
- Collaborative and supportive work environment.
- Comprehensive training and development programs.
This role offers the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering excellent customer service and achieving sales targets.
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