Collections Specialist

2 days ago

Mumbai, Maharashtra, India beBeeRecovery Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Collections and Recovery Specialist

Role Overview

We are seeking a highly skilled and experienced professional to manage our customer accounts through phone-based communication.

Key Responsibilities:
  • Manage customer accounts for collections through phone-based communication (outbound/inbound).
  • Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.
  • Work effectively to ensure collections are done within the stipulated time.
  • Identify and escalate potential issues that may hinder collections and work with other departments to resolve them.
  • Maintain detailed records of customer communications, actions, and status of the collections.
  • Meet and exceed monthly collections targets while ensuring customer satisfaction.
  • Ensure all collections activities comply with legal and company policies and regulations.
Requirements:
  • 2-8 years of experience in tele-collections, preferably with experience handling high-volume calls.
  • Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
  • Excellent communication skills, both verbal and written.
  • Ability to handle a high volume of calls and work under pressure to meet targets.
  • Knowledge of customer service principles and practices.
  • Basic proficiency with MS Office and other relevant software tools.
  • Prior experience in financial services or fintech companies is preferred.
Preferred Qualifications:
  • Prior experience working with loan collections, particularly in the SME or personal loan sectors.
  • Familiarity with collections processes, regulations, and relevant legal requirements.

Benefits of the Role:

This role offers a challenging and rewarding opportunity to make a positive impact on our customers' lives. You will be part of a dynamic team that values excellence, teamwork, and customer satisfaction.

As a key member of our collections team, you will have the opportunity to develop your skills and knowledge in a fast-paced environment. You will also have access to ongoing training and development programs to help you grow in your career.

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