
Collections Specialist
3 days ago
We are looking for dynamic and goal-oriented professionals to join our 3rd Party Collections Process for a leading Lending client. This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.
Key Responsibilities
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Handle outbound and inbound calls for collections in line with client and company policies
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Follow up with customers on overdue accounts in a professional and persuasive manner
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Maintain accurate records of customer interactions and payment commitments
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Meet defined productivity and quality benchmarks
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Provide timely updates and escalate issues where necessary
Requirements
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Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
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Strong command of spoken English with a neutral or US/UK accent
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Excellent communication, negotiation, and interpersonal skills
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Ability to handle pressure and meet targets in a fast-paced environment
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Flexible to work in rotational shifts (including night shifts)
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