Collections Specialist

2 days ago


Mumbai, Maharashtra, India Collegedunia Full time

About the Role

We are looking for dynamic and goal-oriented professionals to join our 3rd Party Collections Process for a leading Lending client. This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.

Key Responsibilities

Handle outbound and inbound calls for collections in line with client and company policies

Follow up with customers on overdue accounts in a professional and persuasive manner

Maintain accurate records of customer interactions and payment commitments

Meet defined productivity and quality benchmarks

Provide timely updates and escalate issues where necessary

Requirements

Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)

Strong command of spoken English with a neutral or US/UK accent

Excellent communication, negotiation, and interpersonal skills

Ability to handle pressure and meet targets in a fast-paced environment

Flexible to work in rotational shifts (including night shifts)



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