
Collections Specialist
3 weeks ago
About the Role
We are looking for dynamic and goal-oriented professionals to join our 3rd Party Collections Process for a leading Lending client. This is an excellent opportunity for individuals with a background in international BPO voice processes, particularly those who have experience in collections or customer support.
Key Responsibilities
Handle outbound and inbound calls for collections in line with client and company policies
Follow up with customers on overdue accounts in a professional and persuasive manner
Maintain accurate records of customer interactions and payment commitments
Meet defined productivity and quality benchmarks
Provide timely updates and escalate issues where necessary
Requirements
Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
Strong command of spoken English with a neutral or US/UK accent
Excellent communication, negotiation, and interpersonal skills
Ability to handle pressure and meet targets in a fast-paced environment
Flexible to work in rotational shifts (including night shifts)
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