Senior Tele Collections Specialist

1 day ago


Navi Mumbai, Maharashtra, India beBeeNegotiator Full time ₹ 8,00,000 - ₹ 12,00,000
Tele-Collections Executive

Job Description:

  • Manage customer accounts for collections through phone-based communication.
  • Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.
  • Work effectively on different buckets to ensure collections are done within the stipulated time.
  • Identify and escalate potential issues that may hinder collections and work with other departments to resolve them.
  • Maintain detailed records of customer communications, actions, and status of the collections.
  • Meet and exceed monthly collections targets while ensuring customer satisfaction.
Required Skills & Qualifications
  • 2-8 years of experience in tele-collections, preferably with experience handling Bucket X, 1 & 2.
  • Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
  • Excellent communication skills, both verbal and written.
  • Ability to handle a high volume of calls and work under pressure to meet targets.
  • Knowledge of customer service principles and practices.
  • Basic proficiency with MS Office and other relevant software tools.
  • Prior experience in financial services or fintech companies is preferred.

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