
Senior Tele Collections Specialist
1 day ago
Job Description:
- Manage customer accounts for collections through phone-based communication.
- Follow up with customers on overdue payments and negotiate mutually agreeable repayment terms.
- Work effectively on different buckets to ensure collections are done within the stipulated time.
- Identify and escalate potential issues that may hinder collections and work with other departments to resolve them.
- Maintain detailed records of customer communications, actions, and status of the collections.
- Meet and exceed monthly collections targets while ensuring customer satisfaction.
- 2-8 years of experience in tele-collections, preferably with experience handling Bucket X, 1 & 2.
- Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and work under pressure to meet targets.
- Knowledge of customer service principles and practices.
- Basic proficiency with MS Office and other relevant software tools.
- Prior experience in financial services or fintech companies is preferred.
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