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Tele Collection Caller

2 weeks ago

Navi Mumbai, Maharashtra, India Incred Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Make outbound calls to customers with overdue personal, business, or consumer loans.
  • Coordinate customers about their pending EMIs and payment due dates.
  • Maintain a polite and professional attitude while handling customer queries.
  • Record call details and payment commitments accurately in the system.
  • Escalate unresolved issues to the senior team as needed.
  • Achieve daily/weekly/monthly collection targets.
  • Provide regular updates and feedback to the team lead.
  • Follow company policies and comply with all regulatory requirements.

Key Requirements:

  • HSC or Graduate in any stream or DRA certified
  • 0-2 years of experience in tele calling, customer service, or collections preferred.
  • Excellent verbal communication skills in English and [other local/regional languages].
  • Basic computer skills (MS Office, CRM systems).
  • Strong listening, negotiation, and persuasion skills.

Preferred Skills:

  • Fluency in multiple languages (e.g., Hindi, English, Tamil, Telugu, etc.).
  • Prior experience in BPO, financial services, or recovery processes is a plus.