Current jobs related to AVP - Tele Collections - Navi Mumbai, Maharashtra - Incred
-
Tele Collection Executive
2 days ago
Mumbai, Maharashtra, India Lata enterprises Full timeJob description- Tele Collection ExecutiveLocation: ThaneExperience Level: 1– 3 YearsKey Responsibilities:Make outbound calls to customers with overdue personal, business, or consumer loans.Coordinate customers about their pending EMIs and payment due dates.Maintain a polite and professional attitude while handling customer queries.Record call details and...
-
DRA Collection Telecaller
2 weeks ago
Navi Mumbai, Maharashtra, India Genius Consultants Full timeRoles and ResponsibilitiesManage inbound calls from customers to collect loan payments.Process customer queries related to loan accounts and resolve issues promptly.Identify potential delinquent cases and escalate them to senior team members for further action.Maintain accurate records of all interactions with customers using CRM software.Meet daily/weekly...
-
Collection Officer
1 week ago
Mumbai, Maharashtra, India Veerwal Getwork Services Full timeHIRING FOR FRESHERSDear Applicants,WALK-IN INTERVIEW DRIVE ALERT -10th November to 12th November,2025Currently we are hiring for Debt Recovery Agent (Tele collection Officer- Freshers ) for DEBT MANAGEMENT COMPANY FOR Mumbai.Salary: - NON DRA- 13k to 16k + Lucrative IncentivesJob Location: - Mumbai(Thane)Experience: Freshers to 5 years (DRA /Non DRA...
-
Payment Collection Agent
1 week ago
Navi Mumbai, Maharashtra, India airpay payment services Full timeJob Title: Call Center – Payment Collection AgentDepartment: Customer Support / OperationsReports To: Call Center Supervisor / ManagerJob Type: Full-timeLocation: Vashi, Navi MumbaiJob Summary: The Payment Collection Agent will be responsible for contacting customers to remind and recover overdue payments while maintaining a professional and...
-
Loan Collection Executive
1 week ago
Mumbai, Maharashtra, India KS Legal Full timeTeam Leading for Collection Team for Personal Loans Handling Collection calsl on a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to superiors. Desired Candidate Profile:Team Handling experience for 3 years Experience in Tele calling, NBFC. Good...
-
Head Collections Strategy
1 week ago
Mumbai, Maharashtra, India Hiranandani Financial Services Full timeKey Responsibilities:Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit.Collaborate with stakeholders to monitor end-to-end performance and productivity.Manage automation projects, develop user stories, and oversee UAT for the collections unit.Leverage collection systems to devise...
-
Navi Mumbai, Maharashtra, India Itm Edutech Training Full timeHiring for Collection Executive at ITM Group of Institutions at Navi MumbaiNOTE- If Interested mail me your updated CV on & or you can call us on General ShiftOrganization: ITM Group of )Location- - Navi Mumbai**LOOKING FOR GRADUATE CANDIDATES**RequirementExcellent communication and convincing skillsBachelor's degree in any related field may be...
-
Collections Agent
3 days ago
Mumbai, Maharashtra, India Mihuru Full timeJob descriptionMihuru is seeking proactive and customer-focused Collections Telecalling Agents for our Mumbai office to support our collections team. These roles are suited for individuals with proven communication skills looking to build on their experience in collections and customer engagement.WFO: Amit Industrial Estate, Parel,...
-
Head Collections Strategy
1 week ago
Mumbai, Maharashtra, India, Maharashtra Hiranandani Financial Services Full timeKey Responsibilities:Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit.Collaborate with stakeholders to monitor end-to-end performance and productivity.Manage automation projects, develop user stories, and oversee UAT for the collections unit.Leverage collection systems to devise...
-
AVP Financial Planning
2 days ago
Mumbai, Maharashtra, India Tata Capital Ltd Full timeFinance & Accounts – AVP Financial Planning & AnalysisBusiness Vertical: Finance & AccountsDepartment: Finance & AccountsHiring Grade- M5-M6Line of Business: Shared ServicesProposed Reporting Manager: Head- PlanningPosition Title- AVP Financial Planning & AnalysisKey Objectives of the Job:A highly motivated and analytical individual who plays a crucial...
AVP - Tele Collections
3 weeks ago
Key Responsibilities:
- Lead and manage a team of collection executives, team leaders and managers driving high performance and accountability.
- Design and implement tele-collections strategies to achieve recovery targets and minimize delinquencies.
- Monitor daily, weekly, and monthly call center metrics to ensure team productivity and target achievement.
- Analyze performance data and provide actionable insights for continuous process improvement.
- Track call flow, campaign effectiveness, and individual contribution across all team levels.
- Ensure adherence to company policies, regulatory requirements (including DRA guidelines), and industry best practices.
- Act as the escalation point for sensitive customer issues, ensuring timely and satisfactory resolution.
- Collaborate with internal teams including risk, product, and legal to ensure alignment of collection processes
- Understanding of Dialer Metrics is a mandatory requirement
- Monitor and audit call quality and process compliance regularly to improve the performance-regular audits of call quality and process compliance; recommend and implement corrective actions as needed.
Qualifications & Skills:
- Bachelors degree in Business, Finance, or a related field (DRA certification preferred).
- 15 years of experience in a leadership role within tele-collections or call center operations.
- Strong proficiency in analyzing and managing dialer metrics (mandatory).
- Prior experience in collections for unsecured loans (PL, BL, EL) or Loan Against Property (LAP) is essential.
