DRA Collection Telecaller

24 hours ago


Navi Mumbai, Maharashtra, India Genius Consultants Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Roles and Responsibilities

  • Manage inbound calls from customers to collect loan payments.
  • Process customer queries related to loan accounts and resolve issues promptly.
  • Identify potential delinquent cases and escalate them to senior team members for further action.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Meet daily/weekly targets set by management for call volume, resolution rate, and quality metrics.

Desired Candidate Profile

  • 1-5 years of experience in banking collection, loan collection, payment collection, or tele collection ( Dra certified compulsory).
  • Strong understanding of collections process knowledge is essential.
  • Excellent communication skills with ability to handle high-pressure situations effectively.


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