DRA Collection Telecaller
11 hours ago
Roles and Responsibilities
- Manage inbound calls from customers to collect loan payments.
- Process customer queries related to loan accounts and resolve issues promptly.
- Identify potential delinquent cases and escalate them to senior team members for further action.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet daily/weekly targets set by management for call volume, resolution rate, and quality metrics.
Desired Candidate Profile
- 1-5 years of experience in banking collection, loan collection, payment collection, or tele collection ( Dra certified compulsory).
- Strong understanding of collections process knowledge is essential.
- Excellent communication skills with ability to handle high-pressure situations effectively.
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