Tele counsellor
10 hours ago
Tele-Counsellor
Location: Matunga, Mumbai
Salary Range: ₹30000 – ₹50000 per month
Job Overview:
We are looking for a motivated and customer-centric Tele-Counsellor to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospects, providing accurate information about our services, and converting leads into successful enrollments. This role requires excellent communication skills, strong persuasion abilities, and a passion for helping clients make informed decisions.
Key Responsibilities:
- Handle inbound and outbound calls to counsel students/clients regarding courses or services.
- Follow up on leads generated through marketing campaigns, social media, and referrals.
- Understand customer needs and provide relevant information effectively.
- Maintain records of calls and update CRM systems regularly.
- Achieve daily/weekly/monthly targets related to conversions and follow-ups.
- Build and maintain positive relationships with prospective students/clients.
- Provide guidance, support, and motivation to ensure maximum customer satisfaction.
Required Skills & Qualifications:
- Minimum 1–3 years of experience in Tele-Counselling/Tele-Sales/Customer Support.
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Ability to explain information clearly and confidently.
- Comfortable working in a target-driven environment.
- Basic computer proficiency and familiarity with CRM tools
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Work Location: In person
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