Collections Specialist

5 days ago


Mumbai, Maharashtra, India beBeeCollections Full time ₹ 70,00,000 - ₹ 1,20,00,000

Job Opportunity: Collections Expert

We are seeking a highly skilled and experienced Collections Expert to join our team. As a key member of our organization, you will be responsible for handling outbound and inbound calls related to loan repayments.

You will work effectively on different buckets (buckets X, 1, and 2) to ensure collections are done within the stipulated time. Your primary responsibilities include managing customer accounts for collections through phone-based communication, following up with customers on overdue payments, and negotiating mutually agreeable repayment terms.

You must maintain detailed records of customer communications, actions, and status of the collections, while meeting and exceeding monthly collections targets. All collections activities must comply with legal and company policies and regulations.

Key Responsibilities:

  • Manage customer accounts for collections through phone-based communication.
  • Follow up with customers on overdue payments.
  • Negotiate mutually agreeable repayment terms.
  • Maintain detailed records of customer communications, actions, and status of the collections.

Required Skills & Qualifications:

  • 2-8 years of experience in tele-collections, preferably with experience handling buckets X, 1, and 2.
  • Strong negotiation skills with the ability to manage difficult situations and customer concerns effectively.
  • Excellent communication skills, both verbal and written.
  • Ability to handle a high volume of calls and work under pressure to meet targets.
  • BASIC PROFICIENCY WITH MS OFFICE AND OTHER RELEVANT SOFTWARE TOOLS.

Preferred Qualifications:

  • Prior experience working with loan collections, particularly in the SME or personal loan sectors.
  • Familiarity with collections processes, regulations, and relevant legal requirements.


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