
Collections Operations Specialist
3 days ago
We are seeking a highly skilled Collections Operations Specialist to join our team. In this role, you will be instrumental in optimizing our collections operations by meticulously managing third-party collection agencies and leveraging data to drive performance.
Your primary responsibility will be to oversee the complete lifecycle of third-party collection agencies, from initial onboarding and comprehensive training to ongoing performance monitoring and compliance enforcement.
You will also be responsible for developing and implementing strategic initiatives to enhance collection efficiency, improve agency productivity, and optimize overall performance.
Additionally, you will maintain relations with collection agencies by monitoring and communicating their KPIs regularly.
Key Responsibilities- Oversee the complete lifecycle of third-party collection agencies
- Develop and implement strategic initiatives to enhance collection efficiency and productivity
- Maintain relations with collection agencies and monitor their KPIs
- Design, develop, and maintain robust Management Information Systems (MIS) for comprehensive collections performance reporting
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum 3 years of experience in collections operations or a related field
- Proven track record of success in improving collection efficiency and productivity
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
We offer a competitive salary and benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
We are a dynamic and innovative company that offers a fast-paced and challenging work environment. Our team is passionate about delivering exceptional results and making a positive impact.
We are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply.
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