
Collection Optimization Specialist
3 days ago
Collection Operations Specialist
You will be working in a fast-paced environment, optimizing our collections operations to ensure high collection rates and adherence to best practices. Your role will involve end-to-end agency oversight, in-depth performance analysis, and the development of actionable strategies to drive performance.
Key Responsibilities:- Agency Management & Optimization: Oversee the complete lifecycle of third-party collection agencies, from initial onboarding and comprehensive training to ongoing performance monitoring and compliance enforcement.
- Performance Tracking & Reporting: Design, develop, and maintain robust systems for comprehensive collections performance reporting, track, analyze, and compare agency performance using data-driven metrics.
- Communication & Collaboration: Facilitate regular performance review calls and quality assurance (QA) sessions with agencies to ensure consistent application of strategies and alignment with organizational goals.
- Collections Experience: 1+ years of experience in collections, preferably in Fintech.
- Data Analysis: Deep understanding of excel and data analysis.
- Communication: Good communicator and a team player.
- Presentation Skills: Good presentation skills.
- Initiative: Passionate about improving processes and taking initiatives.
- Mission-Driven Culture: Work in a mission-driven, fast-paced, and entrepreneurial environment.
- Competitive Compensation: Competitive salary and equity package.
- Collaborative Team: Collaborative and flat company culture.
- Employee Benefits: Fully-paid Group Medical Insurance and Personal Accidental Insurance.
- Unlimited Time Off: Unlimited paid time off, including personal leave, bereavement leave, and sick leave.
- Fully Paid Parental Leave: Fully paid parental leave — 6 months maternity leave and 3 months paternity leave.
- Professional Development Budget: $500 Annual professional development budget.
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