
Customer Retention Specialist
23 hours ago
About this role:
This Customer Retention Specialist will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services.
Key Responsibilities:
- Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
- Onboard new customers and ensure a smooth transition from sales to ongoing support.
- Monitor customer usage and engagement metrics to identify risks and opportunities.
- Proactively address customer issues, coordinating with technical and support teams for timely resolution.
- Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
- Gather and share customer feedback to shape product improvements and strategic decisions.
- Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
- Develop customer success plans aligned with client goals and our business objectives.
Qualifications:
- Bachelor's degree in Business, Marketing, or related field.
- 1+ years of experience in customer success.
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