Customer Retention Specialist

23 hours ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,00,000

About this role:

This Customer Retention Specialist will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services.

Key Responsibilities:

  • Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
  • Onboard new customers and ensure a smooth transition from sales to ongoing support.
  • Monitor customer usage and engagement metrics to identify risks and opportunities.
  • Proactively address customer issues, coordinating with technical and support teams for timely resolution.
  • Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
  • Gather and share customer feedback to shape product improvements and strategic decisions.
  • Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
  • Develop customer success plans aligned with client goals and our business objectives.

Qualifications:

  • Bachelor's degree in Business, Marketing, or related field.
  • 1+ years of experience in customer success.


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Customer Retention SpecialistWe are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages in a dynamic technology environment.


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.Key Responsibilities:Customer Retention Strategy: Assist in creating and implementing...


  • Mumbai, Maharashtra, India beBeeRetention Full time

    Customer Retention SpecialistThis role involves developing and executing customer retention strategies across various touchpoints to drive engagement. You will assist in creating compelling content for email campaigns, marketing automation, and campaign management.About This RoleWe are seeking a strategic thinker with a passion for retention marketing and...


  • Mumbai, Maharashtra, India beBeecustomer Full time ₹ 20,00,000 - ₹ 24,00,000

    Job Overview:MNP Retention Process SpecialistWe are seeking a skilled professional to lead our MNP retention process. The ideal candidate will have experience in benchmarking processes, designing national flows, and identifying early warning signals.Key Accountabilities / Key Result AreasBenchmark MNP processes with competition to ensure best practices are...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Customer Retention ManagerWe are seeking a seasoned Customer Retention Manager to lead our efforts in engaging and retaining existing customers, while driving substitution for medicines and optimizing customer journeys.The ideal candidate will have a proven track record of creating mobile/web application journeys & campaigns on tools like MoEngage,...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job DescriptionWe are seeking a seasoned Customer Retention Marketing Manager to spearhead our efforts in engaging and retaining existing customers, driving substitution for medicines, and managing end-to-end funnel stage metrics. This role involves working closely with cross-functional teams to optimize customer journeys by applying growth principles.The...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,00,00,000

    We are looking for a talented Customer Retention Manager to strengthen our relationship with loyal customers.Key Responsibilities:Design and execute customer engagement journeys: onboarding, retention, cross-sell, win-back, and churn prevention.Increase Repeat Purchase Rate, Average Order Value (AOV), and Customer Lifetime Value (CLV) through targeted CRM...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Grow with Us: Customer Success ManagerAbout Us:The Sleep Company is pushing the boundaries of innovation in comfort. As one of India's fastest-growing D2C brands, we combine science and sleep to deliver award-winning products loved by thousands. We're now scaling tech to match our growth and that's where you come in.Key Responsibilities:• Retention...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Retention ManagerWe are seeking an experienced professional to oversee customer retention efforts and develop strategies to increase customer lifetime value.Key Responsibilities:Own the loyalty program across our website, ensuring a seamless user experience.Design and execute remarketing campaigns via email, WhatsApp, and other channels...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,10,00,000

    Job DescriptionWe are seeking a skilled Marketing Retention Specialist to lead our efforts in engaging and retaining existing customers, driving substitution for medicines, and managing end-to-end funnel stage metrics. The successful candidate will work closely with cross-functional teams to optimize customer journeys by applying growth principles to drive...