Customer Retention Manager
21 hours ago
We are looking for a talented Customer Retention Manager to strengthen our relationship with loyal customers.
Key Responsibilities:- Design and execute customer engagement journeys: onboarding, retention, cross-sell, win-back, and churn prevention.
- Increase Repeat Purchase Rate, Average Order Value (AOV), and Customer Lifetime Value (CLV) through targeted CRM strategies.
- Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
- Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
- Collaborate with marketing teams to craft high-converting retention campaigns.
- Ensure consistent brand voice, empathy, and care in all CRM communications.
- Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.
- Develop VIP & Subscriber Programs to improve LTV.
- Partner with CX teams to ensure issue resolution translates into retention opportunities.
- Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
- Run A/B tests to optimize messaging, cadence, and offers.
- Build weekly dashboards and insights for leadership.
- Manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
- Drive data hygiene, personalization logic, and automation workflows.
- Explore AI-driven segmentation and predictive churn tools.
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Customer Retention Manager
3 days ago
Mumbai, Maharashtra, India beBeeRetention Full time ₹ 6,00,000 - ₹ 10,00,000Job Title: Customer Retention ManagerWe are seeking an experienced professional to oversee customer retention efforts and develop strategies to increase customer lifetime value.Key Responsibilities:Own the loyalty program across our website, ensuring a seamless user experience.Design and execute remarketing campaigns via email, WhatsApp, and other channels...
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Customer Retention Specialist
2 days ago
Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: Customer Retention SpecialistWe are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages in a dynamic technology environment.
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Customer Retention Specialist
7 days ago
Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview:We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.Key Responsibilities:Customer Retention Strategy: Assist in creating and implementing...
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Customer Retention Professional
7 days ago
Mumbai, Maharashtra, India beBeeRetention Full timeCustomer Retention SpecialistThis role involves developing and executing customer retention strategies across various touchpoints to drive engagement. You will assist in creating compelling content for email campaigns, marketing automation, and campaign management.About This RoleWe are seeking a strategic thinker with a passion for retention marketing and...
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Retention Manager
4 weeks ago
Mumbai, Maharashtra, India Truemeds Full timeRole: Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( ) Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and...
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Retention Manager
2 weeks ago
Mumbai, Maharashtra, India Truemeds Full timeRole: Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( ) Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and...
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Customer Retention Manager
18 hours ago
Mumbai, Maharashtra, India beBeeRetention Full time ₹ 70,00,000 - ₹ 1,00,00,000We're on a quest to build a trusted beauty brand, and we need an experienced Customer Retention Manager to help us strengthen our relationship with loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.Key ResponsibilitiesCreate and execute customer retention...
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Customer Retention Expert
1 day ago
Mumbai, Maharashtra, India beBeecustomer Full time ₹ 20,00,000 - ₹ 24,00,000Job Overview:MNP Retention Process SpecialistWe are seeking a skilled professional to lead our MNP retention process. The ideal candidate will have experience in benchmarking processes, designing national flows, and identifying early warning signals.Key Accountabilities / Key Result AreasBenchmark MNP processes with competition to ensure best practices are...
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Senior Retention Manager
2 weeks ago
Navi Mumbai, Maharashtra, India Hirly Full timeAbout the Role:We are looking for a seasoned Retention Marketing Manager with deep expertise in customer lifecycle management to drive engagement, retention, and loyalty for our B2C app business. The ideal candidate will be adept at leveraging marketing automation platforms and analytics tools to design and execute impactful campaigns that improve customer...
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Mumbai, Maharashtra, India beBeeRegional Full time ₹ 15,00,000 - ₹ 20,00,000Product Management Regional HeadThe ideal candidate will have a strong understanding of supply chain management and logistics, as well as experience in driving customer retention and growth. They will be responsible for developing and executing regional plans to retain and grow strategic customers.Key Responsibilities:Drive customer retention and growth...
