Customer Retention Expert

2 days ago


Mumbai, Maharashtra, India beBeecustomer Full time ₹ 20,00,000 - ₹ 24,00,000

Job Overview:

MNP Retention Process Specialist

We are seeking a skilled professional to lead our MNP retention process. The ideal candidate will have experience in benchmarking processes, designing national flows, and identifying early warning signals.

Key Accountabilities / Key Result Areas
  • Benchmark MNP processes with competition to ensure best practices are implemented
  • Design and implement national MNP flows that meet business needs
  • Identify and mitigate regulatory challenges to prevent undue advantages

The successful candidate will work closely with circle teams to gather market insights and share best practices, ensuring effective execution across the organization.

Core Competencies
  • Analytics and customer behavior understanding
  • SAS, BI, and query writing skills
  • Customer retention and marketing experience
  • Graduation or post-graduation qualification (MBA)
Key Performance Indicators
  • MNP prepaid churn%
  • Retention% out of UPC generated base
  • Revival from Service Validity
  • MNP - UPC cancellation %


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