Retention Marketing Expert

24 hours ago


Mumbai, Maharashtra, India K9 Vitality Full time
About K9 Vitality

K9 Vitality is one of India's fastest-growing D2C dog supplement brands , trusted by 25,000+ pet parents . We create vet-approved, natural supplements designed to give dogs healthier, happier lives.

Our mission goes beyond supplements—we're building a movement around pet wellness, loyalty, and community . Retention is at the heart of this mission. We don't just want customers; we want lifelong advocates who see K9 Vitality as a daily habit in their dog's health journey.

The Role

We are looking for a Retention Marketing Expert who can own and scale our retention engine across Email, WhatsApp, SMS, and Push Notifications . This is a full-time, remote role for someone who is obsessed with customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce.

If you understand how to move customers from their first purchase → repeat purchase → loyalty → ultimate brand advocacy , this is the role where you'll get to put that playbook to work.

What You'll Do

Retention & Loyalty Strategy

  • Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
  • Design customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.
  • Move customers through loyalty phases—first-time → repeat → loyalist → advocate.

LTV Growth & Analytics

  • Track and optimize LTV, retention curves, churn, reorder intervals, and loyalty metrics .
  • Execute strategies to increase LTV by 30% in 60 days and 100%+ in 12 months .
  • Tie retention performance directly to cash flow and growth goals .

Copywriting & Campaign Execution

  • Write high-converting copy for emails, WhatsApp flows, and SMS that resonates emotionally with pet parents.
  • Create campaigns that mix education, storytelling, and direct response to drive action.
  • Test subject lines, hooks, offers, and storytelling angles relentlessly.

Systems, Tools & Automation

  • Build and manage advanced retention flows in Klaviyo, QuickReply, and equivalent platforms .
  • Use ChatGPT and automation tools to streamline workflows and generate insights.
  • Create and optimize reporting dashboards that give a real-time pulse of retention performance .

  • Retention Marketing

    2 weeks ago


    Mumbai, Maharashtra, India Nua Full time

    About Nua: Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women's wellness in India. Starting with our innovative, chemical-free and India's only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with...

  • Retention Marketing

    2 weeks ago


    Mumbai, Maharashtra, India Nua Full time

    About Nua: Nua is a venture-funded, direct-to-consumer (D2C) brand transforming women's wellness in India. Starting with our innovative, chemical-free and India's only fully customizable sanitary pads, we are on a mission to develop holistic and personalized solutions for solving real problems that women face. We do this by building a wellness platform with...


  • Mumbai, Maharashtra, India beBeeRetention Full time

    Customer Retention SpecialistThis role involves developing and executing customer retention strategies across various touchpoints to drive engagement. You will assist in creating compelling content for email campaigns, marketing automation, and campaign management.About This RoleWe are seeking a strategic thinker with a passion for retention marketing and...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.Key Responsibilities:Customer Retention Strategy: Assist in creating and implementing...

  • CRM, Retention

    5 days ago


    Mumbai, Maharashtra, India Antal International Full time

    Job Opportunity: CRM, Retention & Loyalty Lead About Us We are one of India's leading lifestyle retailers, offering a diverse portfolio of homegrown and international footwear and fashion brands. Role Overview The CRM, Retention & Loyalty Lead will build and scale our retention roadmap, loyalty program, and lifecycle marketing strategy. You will lead a...

  • CRM, Retention

    8 hours ago


    Mumbai, Maharashtra, India Antal International Full time

    Job Opportunity: CRM, Retention & Loyalty LeadAbout Us We are one of India's leading lifestyle retailers, offering a diverse portfolio of homegrown and international footwear and fashion brands.Role Overview The CRM, Retention & Loyalty Lead will build and scale our retention roadmap, loyalty program, and lifecycle marketing strategy. You will lead a...


  • Mumbai, Maharashtra, India White Force Full time

    Job description Own Loyalty Program on The Whole Truth website. ● Own execution and performance of remarketing campaigns via Emails, WhatsApp, etc. that improves customer lifetime value and brings back lapsed customers. ● Setup automated retargeting journeys using marketing automation toolslike Insider to drive higher retention. ● Executing...

  • Retention Manager

    4 weeks ago


    Mumbai, Maharashtra, India Truemeds Full time

    Role: Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( ) Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and...

  • Retention Manager

    2 weeks ago


    Mumbai, Maharashtra, India Truemeds Full time

    Role: Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( ) Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and...


  • Navi Mumbai, Maharashtra, India Hirly Full time

    About the Role:We are looking for a seasoned Retention Marketing Manager with deep expertise in customer lifecycle management to drive engagement, retention, and loyalty for our B2C app business. The ideal candidate will be adept at leveraging marketing automation platforms and analytics tools to design and execute impactful campaigns that improve customer...