Retention Marketing Expert

3 weeks ago

Mumbai, Maharashtra, India K9 Vitality Full time
About K9 Vitality

K9 Vitality is one of India's fastest-growing D2C dog supplement brands , trusted by 25,000+ pet parents . We create vet-approved, natural supplements designed to give dogs healthier, happier lives.

Our mission goes beyond supplements—we're building a movement around pet wellness, loyalty, and community . Retention is at the heart of this mission. We don't just want customers; we want lifelong advocates who see K9 Vitality as a daily habit in their dog's health journey.

The Role

We are looking for a Retention Marketing Expert who can own and scale our retention engine across Email, WhatsApp, SMS, and Push Notifications . This is a full-time, remote role for someone who is obsessed with customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce.

If you understand how to move customers from their first purchase → repeat purchase → loyalty → ultimate brand advocacy , this is the role where you'll get to put that playbook to work.

What You'll Do

Retention & Loyalty Strategy

  • Build a complete retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
  • Design customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.
  • Move customers through loyalty phases—first-time → repeat → loyalist → advocate.

LTV Growth & Analytics

  • Track and optimize LTV, retention curves, churn, reorder intervals, and loyalty metrics .
  • Execute strategies to increase LTV by 30% in 60 days and 100%+ in 12 months .
  • Tie retention performance directly to cash flow and growth goals .

Copywriting & Campaign Execution

  • Write high-converting copy for emails, WhatsApp flows, and SMS that resonates emotionally with pet parents.
  • Create campaigns that mix education, storytelling, and direct response to drive action.
  • Test subject lines, hooks, offers, and storytelling angles relentlessly.

Systems, Tools & Automation

  • Build and manage advanced retention flows in Klaviyo, QuickReply, and equivalent platforms .
  • Use ChatGPT and automation tools to streamline workflows and generate insights.
  • Create and optimize reporting dashboards that give a real-time pulse of retention performance .

  • Retention Marketing

    2 weeks ago

    Mumbai, Maharashtra, India White Force Full time

    Job description Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the...

  • Retention Marketing Intern

    2 weeks ago

    Mumbai, Maharashtra, India ReBid Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role: Retention Marketing InternLocation: Mumbai, IndiaDuration: 6 MonthsAbout ReBid:Founded by entrepreneur Rajiv Dingra,  ReBid is the world's 1st Unified Marketing & Ad Operations platform, leveragingPeople + Product + AIto maximize advertising outcomes. We help brands simplify, scale, and supercharge their marketing through cutting-edge solutions and an...

  • Retention Marketing Associate

    19 hours ago

    Mumbai, Maharashtra, India Nap Chief Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Retention Marketing Associate Location:Andheri, Mumbai Experience:1–2 years (D2C experience is a plus) Employment Type:Full-TimeAbout Nap ChiefNap Chief is India's premium D2C kidswear brand, creating playful, high-quality apparel for kids. We focus onbuilding a loyal digital communityby delivering seamless online experiences, retention...

  • Drive Customer Retention Excellence

    2 weeks ago

    Mumbai, Maharashtra, India beBeeRetention Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Retention Marketing ExpertWe are seeking a seasoned retention marketing expert to drive engagement, retention, and loyalty for our B2C app business.The ideal candidate will leverage marketing automation platforms and analytics tools to design impactful campaigns improving customer lifetime value.Main ResponsibilitiesOwning the end-to-end customer lifecycle...

  • Retention Marketing Strategist

    2 weeks ago

    Mumbai, Maharashtra, India White Force Full time

    Job description ob Title: Retention Marketing Executive Reporting To: Nimay Nadkarny, Growth Manager Experience: 1-3 years of experiences in a Marketing/Growth role Location: Mumbai About the Company Who we are At The Whole Truth, our mission is to 're-build the world's trust in its food'. We believe consumers have lost trust in big-food companies...

  • Crm, Retention

    3 weeks ago

    Mumbai, Maharashtra, India Antal International Full time

    Job Opportunity: CRM, Retention & Loyalty Lead About Us We are one of India's leading lifestyle retailers, offering a diverse portfolio of homegrown and international footwear and fashion brands.Role Overview The CRM, Retention & Loyalty Lead will build and scale our retention roadmap, loyalty program, and lifecycle marketing strategy.You will lead a...

  • CRM, Retention

    4 weeks ago

    Mumbai, Maharashtra, India Antal International Full time

    Job Opportunity: CRM, Retention & Loyalty Lead About Us We are one of India's leading lifestyle retailers, offering a diverse portfolio of homegrown and international footwear and fashion brands. Role Overview The CRM, Retention & Loyalty Lead will build and scale our retention roadmap, loyalty program, and lifecycle marketing strategy. You will lead a...

  • CRM, Retention

    3 weeks ago

    Mumbai, Maharashtra, India Antal International Full time

    Job Opportunity: CRM, Retention & Loyalty LeadAbout Us We are one of India's leading lifestyle retailers, offering a diverse portfolio of homegrown and international footwear and fashion brands.Role Overview The CRM, Retention & Loyalty Lead will build and scale our retention roadmap, loyalty program, and lifecycle marketing strategy. You will lead a...

  • Retention Campaign Executive

    3 weeks ago

    Mumbai, Maharashtra, India FatakPay Full time

    Executive – Retention Campaign ExecutionExperience: 1–2 yearsCTC: ₹4–5 LPAVacancy: 2Kindly share your resume on - renu.koli@fatakpay.comLocation: Mumbai (on-site, fulltime)Role Overview:At Fatakpay, we are building a financial super app for the underserved workforce, providing instant loans, insurance, and gold investments. A key focus for us is...

  • Retention Campaign Executive

    2 weeks ago

    Mumbai, Maharashtra, India FatakPay Full time

    Executive – Retention Campaign Execution Experience: 1–2 years CTC: ₹4–5 LPA Vacancy: 2 Kindly share your resume on - renu.koli@fatakpay.com Location: Mumbai (on-site, fulltime)Role Overview: At Fatakpay, we are building a financial super app for the underserved workforce, providing instant loans, insurance, and gold investments.A key focus for us is...