Customer Retention Specialist

5 days ago

Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.

Key Responsibilities:

  • Customer Retention Strategy: Assist in creating and implementing comprehensive customer retention plans that foster long-term relationships with our clients.
  • Content Creation: Collaborate with cross-functional teams to craft compelling content for cold emails, follow-up emails, and drip campaigns that drive engagement and conversion.
  • Marketing Automation: Support the oversight and optimization of marketing automation tools like MoEngage and WebEngage to ensure seamless campaign execution.
  • Campaign Management: Work closely with the retention marketing team to design and execute customer journeys that support long-term retention goals.
  • Performance Analysis: Analyze the performance of email campaigns, focusing on improving key metrics such as open rates and click-through rates.

What We Offer:

  • A dynamic and collaborative work environment
  • Ongoing opportunities for professional growth and development
  • A competitive compensation package

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