Customer Retention Manager

2 days ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 70,00,000 - ₹ 1,00,00,000

We're on a quest to build a trusted beauty brand, and we need an experienced Customer Retention Manager to help us strengthen our relationship with loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

Key Responsibilities
  • Create and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention strategies.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts to enhance our understanding of customer needs.
  • Develop and own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization to drive customer interactions.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns that resonate with our audience.
  • Enhance our Loyalty Program – driving sign-ups, redemptions, and customer satisfaction.
  • Design VIP & Subscriber Programs to improve LTV (Lifetime Value).
  • Analyze key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention to inform data-driven decisions.
  • Run A/B tests to optimize messaging, cadence, and offers for maximum impact.
Requirements
  • 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  • Strong knowledge of CRM tools, automation, and analytics platforms to streamline processes.
  • Analytical mindset – comfort with data analysis, cohort analysis, and A/B testing to drive business outcomes.
  • Creative thinker with ability to personalize content and storytelling to engage customers.
  • Strong understanding of customer empathy and solution-driven communication to build lasting relationships.


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,00,00,000

    We are looking for a talented Customer Retention Manager to strengthen our relationship with loyal customers.Key Responsibilities:Design and execute customer engagement journeys: onboarding, retention, cross-sell, win-back, and churn prevention.Increase Repeat Purchase Rate, Average Order Value (AOV), and Customer Lifetime Value (CLV) through targeted CRM...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Grow with Us: Customer Success ManagerAbout Us:The Sleep Company is pushing the boundaries of innovation in comfort. As one of India's fastest-growing D2C brands, we combine science and sleep to deliver award-winning products loved by thousands. We're now scaling tech to match our growth and that's where you come in.Key Responsibilities:• Retention...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Retention ManagerWe are seeking an experienced professional to oversee customer retention efforts and develop strategies to increase customer lifetime value.Key Responsibilities:Own the loyalty program across our website, ensuring a seamless user experience.Design and execute remarketing campaigns via email, WhatsApp, and other channels...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job DescriptionWe are seeking a seasoned Customer Retention Marketing Manager to spearhead our efforts in engaging and retaining existing customers, driving substitution for medicines, and managing end-to-end funnel stage metrics. This role involves working closely with cross-functional teams to optimize customer journeys by applying growth principles.The...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.Key Responsibilities:Customer Retention Strategy: Assist in creating and implementing...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Customer Retention SpecialistWe are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages in a dynamic technology environment.


  • Mumbai, Maharashtra, India beBeeRetention Full time

    Customer Retention SpecialistThis role involves developing and executing customer retention strategies across various touchpoints to drive engagement. You will assist in creating compelling content for email campaigns, marketing automation, and campaign management.About This RoleWe are seeking a strategic thinker with a passion for retention marketing and...


  • Navi Mumbai, Maharashtra, India Tek Ninjas Full time ₹ 17,50,000 per year

    We are hiring for Customer Retention Manager position for one of leading bank.Role & responsibilitiesDevelop and implement strategies to retain existing customers and prevent churn. Analyze customer data to identify trends and opportunities for improvement. Build and maintain strong relationships with customers. Identify and address customer concerns and...

  • Retention Manager

    2 weeks ago


    Mumbai, Maharashtra, India Truemeds Full time

    Role: Assistant Manager - Growth Marketing & Retention (Customer Life cycle Management) Location: Powai, Mumbai ( ) Kindly note that this will be a Work form Office Opportunity Working days: 5 days working (Monday to Friday) Position Overview: We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 75,00,000 - ₹ 1,00,00,000

    Join our team as a Retention Manager to spearhead customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels. As part of a fast-paced, entrepreneurial environment, you will use data-driven insights, creative campaigns, and automation to turn customers into brand evangelists.We are looking for a passionate...