Sales and Onboarding Leader

2 days ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 86,40,000 - ₹ 1,29,98,400
Drive Success with Our Operations Team

We are seeking a motivated and experienced professional to join our operations team as an Assistant Manager - Sales & Onboarding. In this role, you will be responsible for driving the success of our customer acquisition and engagement processes.

About the Role

You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of our business.

Key Responsibilities
  • Customer Acquisition: Deliver best-in-class, in-person support to drivers during the customer acquisition and onboarding stages.
  • Onboarding Process: Walk drivers through the onboarding process and provide them with the tools necessary for success.
  • Basket Management: Promote our brand, mission, and values to driver customers and help build our reputation.
  • Driver Engagement: Stay up-to-date on our policies and procedures, register new drivers, and review their information to ensure compliance with our standards.
  • Issue Resolution: Accurately describe our product features and benefits to drivers, ensure all onboarded drivers are transferred to our Fleet account, and resolve driver-related issues before onboarding them to the platform.
  • Relationship Building: Work with our City Fleet Manager to build harmonious relations between drivers and manage driver agency relationships to ensure they meet our KPIs.
  • Data Analysis: Build a driver funnel dashboard for new driver acquisition across various channels and manage driver referral and incentive schemes.
Requirements
  • Excellent Communication Skills: Possess strong interpersonal and presentation skills, with the ability to work independently with little or no supervision.
  • Business Acumen: Have basic administration skills, be customer service-centric, and have the ability to work in a fast-paced environment.
What We Offer

As a member of our operations team, you will have the opportunity to work with a dynamic and growing organization, develop your leadership skills, and contribute to the success of our business. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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