Business Partnership Operations Manager

1 day ago

Delhi, Delhi, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000

We're looking for a highly skilled Partner Operations Specialist to join our team. As a key member of our operations group, you'll play a critical role in driving business success through strategic planning, process optimization, and exceptional partnership management.

This is an excellent opportunity to leverage your expertise in sales operations, partner management, or channel programs to drive growth and profitability. If you're passionate about developing and executing operational strategies that support business objectives, we'd love to hear from you.

  • Job Description:
  • Partner Operations Specialist

Certification Management:

  • Maintain and update the list of active certifications.
  • Track progress toward certification goals and support team members in achieving requirements.

Help Desk Management:

  • Manage and triage help desk requests with clients.
  • Coordinate L2 and L3 escalations to ensure timely resolution.

Reporting & Insights:

  • Deliver accurate, timely reporting on partner center metrics such as Azure consumption, certifications, customer adds, CPOR/PAL attach, and other KPIs.
  • Provide actionable insights to the partnership team to drive decision-making.

Outbound Referrals & Co-Sell Support:

  • Facilitate co-sell vs. partner-led motions, ensuring offer attachment to protect performance metrics.

Pipeline Identification & Attribution:

  • Identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution.
  • Evaluate attribution requirements and execute post-contracting (including follow-up 30+ days after deal closure).

Execution & Collaboration:

  • Support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings).

Qualifications & Skills:

  • Strong understanding of partner ecosystem.
  • Experience in sales operations, partner management, or channel programs.
  • Strong organizational and project management skills.
  • Excellent communication and stakeholder management abilities.
  • Detail-oriented with a data-driven mindset.

About Us:

We're a dynamic company dedicated to creating a positive impact on the human experience through technology and innovation. Our mission is to ease anxiety and fear around digital transformation and replace it with opportunity.

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