People Services Business Operator

2 weeks ago


Hyderabad, Telangana, India Micron Full time
Role Overview

We are seeking a highly skilled People Services Business Operator to join our team at Micron. As a key member of our organization, you will be responsible for delivering high-level customer service and partnering with customers to drive business results.

Key Responsibilities:
- Effectively partner with customers to deliver exceptional customer service
- Rigorously oversee Service Level Agreements (SLAs) and Service Agreements at upstream and downstream levels to ensure efficient process delivery
- Support the development, definition, tracking, monitoring, and publishing of performance metrics
- Prepare, analyze, and formulate action plans using process data and metrics in the form of visual displays, trackers, reports, and dashboards
- Manage queries and escalations in a timely and accurate manner

Benefits
- Competitive salary: $85,000 - $110,000 per year
- Comprehensive benefits package including medical, dental, and vision insurance
- Generous paid time off policy
- Opportunities for professional growth and development

About Us
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence. Our vision is to enrich life for all by transforming how the world uses information.

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