IT Support Specialist

4 weeks ago


Gurgaon, Haryana, India INTINERI INFOSOL PRIVATE LIMITED Full time

Job Summary:

We are seeking a skilled IT Support Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED. The ideal candidate will have excellent communication skills and a strong background in end-user support, particularly in a dynamic environment involving various professionals.

Key Responsibilities:

  • Provide user support on Active Directory (AD).
  • Offer first-level support for Azure, cloud services, and networking issues.
  • Assist professionals in using technology applications effectively.
  • Deliver comprehensive end-user support, troubleshooting, and resolution of IT-related issues.
  • Coordinate with other IT teams to escalate and resolve more complex problems.
  • Maintain documentation of support activities, including incident and problem management records.
  • Ensure a high level of customer service and user satisfaction.

Requirements:

  • Minimum of 7 years of experience in IT support or a related field.
  • Excellent communication skills.
  • Strong knowledge of Active Directory (AD) management and support.
  • Experience with Azure, cloud platforms, and networking fundamentals.
  • Ability to handle multiple tasks and provide support in a high-pressure environment.
  • Proven ability to work effectively with diverse teams.

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