IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at INTINERI INFOSOL PRIVATE LIMITED. The ideal candidate will have excellent communication skills and a strong background in end-user support, particularly in a dynamic environment involving various professionals.
Key Responsibilities:
- Provide user support on Active Directory (AD).
- Offer first-level support for Azure, cloud services, and networking issues.
- Assist professionals in using technology applications effectively.
- Deliver comprehensive end-user support, troubleshooting, and resolution of IT-related issues.
- Coordinate with other IT teams to escalate and resolve more complex problems.
- Maintain documentation of support activities, including incident and problem management records.
- Ensure a high level of customer service and user satisfaction.
Requirements:
- Minimum of 7 years of experience in IT support or a related field.
- Excellent communication skills.
- Strong knowledge of Active Directory (AD) management and support.
- Experience with Azure, cloud platforms, and networking fundamentals.
- Ability to handle multiple tasks and provide support in a high-pressure environment.
- Proven ability to work effectively with diverse teams.
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