IT Support Specialist
1 month ago
We are seeking a skilled IT Support Specialist to join our team at 2coms. As an IT Support Specialist, you will be responsible for providing technical assistance to customers, troubleshooting and resolving system issues, and ensuring that all technical knowledge is documented in our knowledge database.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot and resolve system issues in a timely and efficient manner
- Document technical knowledge in our knowledge database
- Collaborate with internal teams to resolve complex issues
Requirements:
- Strong analytical capabilities and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Flexibility to work in a 24/7 model with flexible shifts and weekends
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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