Property Operations Director

2 days ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a seasoned Branch Manager to oversee the operations and strategy execution of our properties.

  • Develop and execute branch-level operational strategies in alignment with company goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.

Key Responsibilities:

Strategic Leadership

• Develop and implement branch-level operational strategies aligned with company vision and objectives.

• Drive guest satisfaction and achieve business targets across our properties.

Team Management

• Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.

• Foster a culture of collaboration, accountability, and high performance.

• Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience

• Ensure exceptional guest experiences by upholding service standards and addressing feedback proactively.

• Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management

• Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.

• Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management

• Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.

• Identify opportunities for cost savings without compromising on quality or guest satisfaction.

Compliance and Standards

• Ensure all branch operations comply with company policies, local regulations, and safety standards.

• Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development

• Identify opportunities for improving property performance and guest occupancy rates.

• Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

• 4-5 years of experience in hospitality management, with a focus on multi-property or branch-level operations.

• Strong leadership and team management skills with the ability to handle large and diverse teams.

• Excellent problem-solving, decision-making, and conflict-resolution abilities.

• Financial acumen with experience in budgeting, cost control, and profit/loss management.

• Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

• Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field preferred.

What We Offer:

• Competitive salary package with Performance Linked Incentives (PLI).

• Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).

• Complimentary accommodation at the property.

• Opportunities to work with a growing organization and make a significant impact in the hospitality sector.

• Exposure to operations across pan-India properties and involvement in strategic decision-making.

Acknowledging the significance of professional growth, we strive to provide an environment that fosters personal and career development. If you are passionate about delivering exceptional guest experiences and driving business results, please consider joining our team.

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