Customer Retention Strategist

3 hours ago

Mumbai, Maharashtra, India beBeeRetention Full time ₹ 7,50,000 - ₹ 15,00,000

We're seeking an ambitious and results-driven professional to spearhead our customer retention efforts.

About the Role
  • This key position will be responsible for developing and executing a comprehensive retention strategy that drives long-term value from our customers.

The ideal candidate will possess a deep understanding of loyalty and retention marketing, with experience in designing and implementing campaigns that boost repeat business and customer advocacy.

You will work closely with cross-functional teams to identify opportunities for growth and develop targeted initiatives that drive engagement and conversion.

Key Responsibilities
  • Develop and execute a data-driven retention roadmap that optimizes customer journeys and maximizes revenue.
  • Analyze customer behavior and preferences to inform campaign strategies and improve overall retention performance.
  • Create high-impact content that resonates emotionally with our audience and drives action.
  • Collaborate with stakeholders to design and implement reporting dashboards that provide real-time insights into retention metrics.

As a highly skilled and motivated individual, you will thrive in this fast-paced environment and make a significant contribution to our company's success.

Loyalty Strategy & Analytics
  • Track and optimize key metrics such as LTV, churn rate, and reorder intervals.
  • Develop and execute strategies to increase LTV by 30% in 60 days and 100%+ in 12 months.
  • Tie retention performance directly to business growth goals and cash flow.
Requirements
  • Proven track record of driving customer retention and loyalty through effective marketing strategies.
  • Deep understanding of D2C e-commerce and direct-to-consumer marketing principles.
  • Excellent analytical and problem-solving skills, with ability to interpret complex data sets.
  • Strong communication and project management skills, with ability to collaborate with cross-functional teams.
What We Offer
  • A competitive compensation package and benefits program.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Join our team and take your passion for retention marketing to the next level

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