Customer Retention Specialist

3 hours ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 75,00,000 - ₹ 1,00,00,000

We are looking for a skilled Assistant Manager to strengthen our relationship with loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

Key Responsibilities
  • Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Increase Repeat Purchase Rate, AOV, and CLV through targeted CRM strategies.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
Campaign Management
  • Own campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
Loyalty & Retention Programs
  • Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs to improve LTV.
Data, Analytics & Reporting
  • Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
  • Run A/B tests to optimize messaging, cadence, and offers.
Tools & Technology
  • Manage tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
  • Drive data hygiene, personalization logic, and automation workflows.

Requirements:

  • 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  • Strong knowledge of CRM tools, automation, and analytics platforms.
  • Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  • Creative thinker with ability to personalize content and storytelling.
  • Strong understanding of customer empathy and solution-driven communication.
  • Exposure to eCommerce/beauty/wellness industry preferred.

Benefits:

  • Opportunity to scale a high-growth brand.
  • Work in a fast-paced environment where ideas are valued.
  • Be part of a purpose-led brand shaping the future of clean beauty.
  • Growth path into leadership roles.


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Title: Customer Retention SpecialistWe are seeking a proactive customer retention professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages in a dynamic technology environment.


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a seasoned professional to spearhead our customer retention efforts. As a Retention Marketing Specialist, you will be responsible for developing and executing multi-channel retention strategies that engage customers across various touchpoints.Key Responsibilities:Customer Retention Strategy: Assist in creating and implementing...


  • Mumbai, Maharashtra, India beBeeRetention Full time

    Customer Retention SpecialistThis role involves developing and executing customer retention strategies across various touchpoints to drive engagement. You will assist in creating compelling content for email campaigns, marketing automation, and campaign management.About This RoleWe are seeking a strategic thinker with a passion for retention marketing and...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,00,000

    About this role:This Customer Retention Specialist will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services.Key Responsibilities:Build and maintain strong relationships with assigned customers, acting as their trusted advisor.Onboard new customers and ensure a smooth transition from sales to...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 10,00,000 - ₹ 1,50,00,000

    Customer Retention SpecialistThe Customer Retention Manager will spearhead efforts to engage and retain existing customers, driving retention metrics and managing end-to-end customer lifecycle journey through various Engagement and Retention strategies across customer cohorts.Develop a comprehensive customer engagement strategy to drive the end-to-end...


  • Mumbai, Maharashtra, India beBeecustomer Full time ₹ 20,00,000 - ₹ 24,00,000

    Job Overview:MNP Retention Process SpecialistWe are seeking a skilled professional to lead our MNP retention process. The ideal candidate will have experience in benchmarking processes, designing national flows, and identifying early warning signals.Key Accountabilities / Key Result AreasBenchmark MNP processes with competition to ensure best practices are...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 17,50,000 - ₹ 21,47,000

    Customer Retention Strategist Job DescriptionAs a key member of our team, you will be responsible for developing and overseeing the customer retention roadmap, aligned with business objectives to enhance customer loyalty and repeat business.Key responsibilities include:Designing and implementing omnichannel campaigns using leading platforms to maximize...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Customer Retention ManagerWe are seeking a seasoned Customer Retention Manager to lead our efforts in engaging and retaining existing customers, while driving substitution for medicines and optimizing customer journeys.The ideal candidate will have a proven track record of creating mobile/web application journeys & campaigns on tools like MoEngage,...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job DescriptionWe are seeking a seasoned Customer Retention Marketing Manager to spearhead our efforts in engaging and retaining existing customers, driving substitution for medicines, and managing end-to-end funnel stage metrics. This role involves working closely with cross-functional teams to optimize customer journeys by applying growth principles.The...


  • Mumbai, Maharashtra, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,00,00,000

    We are looking for a talented Customer Retention Manager to strengthen our relationship with loyal customers.Key Responsibilities:Design and execute customer engagement journeys: onboarding, retention, cross-sell, win-back, and churn prevention.Increase Repeat Purchase Rate, Average Order Value (AOV), and Customer Lifetime Value (CLV) through targeted CRM...