
Technical Customer Support Specialist
3 days ago
Sr./Customer Support Engineer
Job Description:
We are seeking a highly skilled and experienced Customer Support Engineer to join our team. As a key member of our technical support group, you will be responsible for providing top-notch customer service and ensuring the successful installation, configuration, and troubleshooting of Konica Minolta Production printers.
Required Skills and Qualifications:
- Strong knowledge of Pre-sales operations including demo, Roadshow and Site inspection.
- Experience with Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
- Ability to maintain required site kit to reduce downtime of machine.
- Excellent communication and training skills to provide Key Operator Training to users.
- Strong problem-solving skills to ensure maximum customer satisfaction.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience with service revenue growth via volume growth initiative and inventory management.
Benefits:
- Opportunity to work with a leading company in the industry.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
Others:
- This is a full-time position that requires travel extensively to support customers.
- The ideal candidate should be ready to work in a 24x7 environment as per business needs.
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