Senior Desktop Support Specialist
4 weeks ago
Job Title: Senior Desktop Support Specialist
Job Type: Full-time
Location: India, Pune
Reports to: Lead
Work Hours: 9 hours
Main Duties and Responsibilities:
Oversee and update assigned support service requests, ensuring timely resolution and customer satisfaction.
Handle daily technical support activities on desktop support data network and server management, maintaining high levels of system availability and performance.
Grow clients and communicate with Account Managers to determine new opportunities, driving business growth and expansion.
Setup desktop computers and peripherals, testing network connections to ensure seamless integration.
Install and test desktop software applications and internet browsers, ensuring compatibility and optimal performance.
Test computers to ensure proper functioning of computer systems, identifying and resolving technical issues promptly.
Train end-users on usage of computer hardware and software, providing excellent customer service and support.
Develop and manage effective professional working relationships with contractor personnel, coworkers, and clients, fostering a collaborative and supportive team environment.
Adhere to policies as per corporate manuals and directives, ensuring compliance and adherence to company standards.
Extend computer support for systems software and hardware, providing expert technical assistance and guidance.
Setup computers and install software for various applications and programs, ensuring efficient and effective use of technology.
Interact with staff on desktop problems and their resolution, providing timely and effective support.
Network and connect computers within the organization to better communication, collaboration, and productivity.
Order or buy computer systems and liaise with purchase and supplies department, ensuring timely delivery and installation.
Maintain computer peripheral devices like printers and resolve associated problems, ensuring optimal performance and functionality.
Skills and Experience:
Qualifications:
B.E./ B.Tech, Graduates/Postgraduates from IT background.
Experience:
14 years.
Skills:
Good knowledge in IT hardware peripherals, Strong teamwork skills, Knowledge on Assets Management applications.
Personal Qualities and Behaviour traits:
Be a good team worker, demonstrating loyalty and commitment to the organization and team members.
Good organisational and communication skills, and excellent attention to details.
Interact with individuals to provide needed information.
Performance Goals:
Able to handle multiple complex assignments simultaneously, Ensures timely response to client and internal peers.
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