Technical Desktop Support Specialist
3 days ago
**Job Summary**
We are seeking a skilled Technical Desktop Support Specialist to join our team at Excis Compliance ltd. As a key member of our IT Support Center, you will provide high-quality technical support to our customers, resolving hardware, software, and application issues in a timely and professional manner.
The successful candidate will have a strong background in Windows operating systems, with experience in troubleshooting and resolving complex technical issues. You will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote desktop
- Resolve hardware, software, and application issues using technical knowledge and troubleshooting skills
- Document all technical issues and resolutions in a ticketing system
- Collaborate with supervisors and managers to ensure operational consistency across all shifts
- Stay up-to-date with the latest technology trends and advancements
**Requirements**
- Minimum 4 years of relevant experience in technical desktop support
- Strong technical knowledge of Windows operating systems
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Familiarity with OSX, iOS, and Android operating systems
- Technical knowledge of Microsoft Office Products, antivirus products, and desktop services
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