Technical Desktop Support Specialist

3 days ago


Pune, Maharashtra, India Excis Compliance ltd Full time

**Job Summary**

We are seeking a skilled Technical Desktop Support Specialist to join our team at Excis Compliance ltd. As a key member of our IT Support Center, you will provide high-quality technical support to our customers, resolving hardware, software, and application issues in a timely and professional manner.

The successful candidate will have a strong background in Windows operating systems, with experience in troubleshooting and resolving complex technical issues. You will also possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop
  • Resolve hardware, software, and application issues using technical knowledge and troubleshooting skills
  • Document all technical issues and resolutions in a ticketing system
  • Collaborate with supervisors and managers to ensure operational consistency across all shifts
  • Stay up-to-date with the latest technology trends and advancements

**Requirements**

  • Minimum 4 years of relevant experience in technical desktop support
  • Strong technical knowledge of Windows operating systems
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Familiarity with OSX, iOS, and Android operating systems
  • Technical knowledge of Microsoft Office Products, antivirus products, and desktop services


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