Desktop Support Specialist
3 weeks ago
As a Desktop Support Specialist at ZMTechnologies, you will be responsible for designing, organizing, modifying, and supporting the company's computer systems. This role involves troubleshooting desktop hardware and software issues, configuring Outlook, and handling issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and network segments. Additionally, you will maintain operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs, optimizing and leading process improvement, and maintaining internal infrastructure requirements.
Key Responsibilities:
• Troubleshoot desktop hardware and software issues
• Configure Outlook and handle LAN, WAN, and network segment issues
• Maintain operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs
• Optimize and lead process improvement
• Maintain internal infrastructure requirements
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Perform routine/scheduled audits of the systems, including all backups
• Monitor and maintain network servers such as file servers, VPN gateways, and intrusion detection systems
Qualifications:
1 to 2 years of experience or in a similar role
Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
Strong troubleshooting and problem-solving skills
Excellent communication and teamwork abilities
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