Desktop Support Specialist

4 weeks ago

Pune, Maharashtra, India UnitedHealth Group Full time

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team. This individual will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of desktop systems and resolving hardware and software issues in a timely and efficient manner.

Key Responsibilities:

  • Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
  • Respond to support tickets and service requests, providing effective solutions and ensuring high-quality support services
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
  • Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
  • Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
  • Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
  • Stay informed about the latest trends and advancements in desktop technologies to improve support services

Requirements:

  • 1+ years of experience working in a desktop support role
  • Proven experience as a Desktop Engineer or in a similar technical support role
  • Solid knowledge of desktop operating systems (Windows, Linux, and macOS) and standard software applications
  • Familiarity with network connectivity and basic understanding of IT infrastructure components
  • Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
  • Proven ability to possess positive energy, be motivated, and eager to learn
  • Proven ability to work independently and handle multiple tasks simultaneously
  • Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
  • Proven proactive and customer-focused approach to delivering high-quality support services

Preferred Qualifications:

  • Bachelor's degree in computer science, Information Technology, or equivalent experience
  • Microsoft Certification professional, CCNA

Working Conditions:

  • Working conditions are normal for an office environment
  • Work requires weekend and/or evening work
  • Work may require occasional night shift
  • Travel is primarily local during the business day

Training / Certification Requirements:

  • Company compliance program modules
  • Company safety regulations
  • Technical certifications

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

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