Customer Relationship Manager

1 day ago


Tiruppur, Tamil Nadu, India beBeeAccount Full time ₹ 45,00,000 - ₹ 55,00,000
Customer Accounts Job Description

As a key member of our team, you will play a pivotal role in managing customer interactions, fostering subscription growth, and resolving outstanding overages.

This position involves proactively contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

  • Advanced knowledge of Microsoft Excel software is required for this role, enabling you to efficiently manage data and drive business decisions.
  • Strong analytical skills are necessary to track performance metrics and improve processes.
  • You must be highly organized and detail-oriented with the ability to meet deadlines.
  • Excellent problem-solving ability is required to address complex customer issues.
  • Experience in customer service is essential for success in this role.
  • Strong communication and negotiation skills are necessary to build strong relationships with customers.
  • Proficiency with CRM systems is required to streamline sales processes.

Job Responsibilities:

  • Resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Company Benefits:

Our company fosters a progressive culture, promoting creativity, flexibility, and diversity. We utilize cutting-edge technologies to stay ahead of the curve and prioritize integrity, experience, honesty, people, humanity, and passion for excellence in our values.



  • Tiruppur, Tamil Nadu, India beBeecrm Full time ₹ 5,00,000 - ₹ 10,00,000

    About the PositionThis is a challenging opportunity to work as a CRM Executive, managing customer relationship management systems and executing CRM campaigns.We maintain and manage the CRM database, ensuring accurate data quality and segmentation.We execute CRM campaigns (email, SMS, push notifications) in support of sales and marketing initiatives.Customer...


  • Tiruppur, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 18,00,000 - ₹ 25,00,000

    Customer Relationship Excellence LeadThe role of a Customer Relationship Excellence Lead is to design and implement strategies aligned with business goals, focusing on customer engagement, retention, and growth.Main Responsibilities:Develop and execute strategic plans for customer relationship managementLead a team of CRM specialists, providing guidance,...


  • Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 75,00,000

    We are seeking a detail-oriented professional to manage customer interactions and drive business growth.The ideal candidate will possess strong analytical skills, excellent communication abilities, and proficiency in CRM systems.Requires advanced knowledge of Microsoft Excel softwareBasic knowledge of Microsoft Word is requiredStrong problem-solving skills...


  • Tiruppur, Tamil Nadu, India Jobbycart technologies private limited Full time ₹ 20,000 - ₹ 3,00,000 per year

    We are looking for a Relationship Executive with 1+ years of experience .Roles and Responsibilities:1.The candidate responsible to generate lead and take it to closure by working along with operation and sales backend teamResponsible to achieve the sales target set by the companyThe candidate will be assigned or tagged he need to sell the insurance to the...


  • Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 14,00,000

    Customer Experience Manager The role involves ensuring exceptional customer experiences by effectively handling inquiries, resolving issues, and driving sales.  Key Responsibilities:Respond to customer queries via various channels, including phone, email, and social mediaConvert leads into orders by providing solutions that meet customers' needsCollaborate...


  • Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 42,00,000 - ₹ 1,40,00,000

    Job Opportunity:Cultivate and preserve profitable relationships with customers to achieve business growth.About This Role:This is an in-person position requiring collaboration with a young team who are passionate about education.


  • Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 10,00,000 - ₹ 15,00,000

    Financial Solutions ExpertThe role entails delivering financial expertise to meet the operational requirements of business banking customers and ensuring exceptional relationship management and customer experience.Key Responsibilities:Acquire new business banking customers with a comprehensive understanding of credit assessment.Manage liability, Forex,...


  • Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Job Title: Client Relationship ManagerThe ideal candidate will oversee and optimize the CRM system to drive customer engagement, retention, and revenue growth. This role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.Key Responsibilities:Crm Platform Management & OptimizationConfigure, manage, and continuously...


  • Tiruppur, Tamil Nadu, India beBeeCommunications Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Client Servicing ManagerKey Responsibilities:Act as the primary point of contact for assigned clients, understanding their needs, objectives, and expectations.Develop and maintain strong, trust-based relationships with clients, serving as their advocate within the organization.Proactively identify client challenges and provide innovative solutions...


  • Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Relationship ManagerWe are seeking an experienced and results-driven Relationship Manager to join our team. As a key member of our organization, you will be responsible for acquiring new client relationships and maintaining existing ones.Key Responsibilities:To identify target areas for prospective business opportunities and develop strategies to...