
Customer Relationship Manager
1 day ago
As a key member of our team, you will play a pivotal role in managing customer interactions, fostering subscription growth, and resolving outstanding overages.
This position involves proactively contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
- Advanced knowledge of Microsoft Excel software is required for this role, enabling you to efficiently manage data and drive business decisions.
- Strong analytical skills are necessary to track performance metrics and improve processes.
- You must be highly organized and detail-oriented with the ability to meet deadlines.
- Excellent problem-solving ability is required to address complex customer issues.
- Experience in customer service is essential for success in this role.
- Strong communication and negotiation skills are necessary to build strong relationships with customers.
- Proficiency with CRM systems is required to streamline sales processes.
Job Responsibilities:
- Resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on:
- Number of follow-ups conducted.
- Conversion rates from trials to purchases.
- Accounts suspended due to non-response.
Company Benefits:
Our company fosters a progressive culture, promoting creativity, flexibility, and diversity. We utilize cutting-edge technologies to stay ahead of the curve and prioritize integrity, experience, honesty, people, humanity, and passion for excellence in our values.
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