Client Relationship Manager

2 days ago

Tiruppur, Tamil Nadu, India beBeeRelationship Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title: Client Relationship Manager

The ideal candidate will oversee and optimize the CRM system to drive customer engagement, retention, and revenue growth. This role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.

Key Responsibilities:
  • Crm Platform Management & Optimization
    • Configure, manage, and continuously improve CRM functionalities—including lead capture, nurturing, and automation workflows—to align with organizational objectives.
  • Data Integrity & Crm Hygiene
    • Ensure that customer and lead data remains accurate, updated, de-duplicated, and secure. Implement quality control measures across the CRM.
  • Lead Management & Automation
    • Establish efficient processes for capturing leads, tracking interactions, assigning leads using CRM automation and scoring features, and nurturing them through the sales funnel.
  • Cross-Functional Coordination
    • Collaborate with sales, marketing, and support teams to align CRM campaigns, lead routing, and customer interaction strategies. Act as the go-to resource for CRM guidance.
  • Training & Support
    • Train internal users—such as sales reps and marketers—on best practices for using CRM. Offer ongoing troubleshooting and support to ensure full platform adoption.
  • Reporting & Analytics
    • Monitor CRM KPIs like lead conversion, retention rates, email open rates, and customer lifetime value. Turn CRM data into actionable insights and reports for leadership.
  • Customer Journey Strategy
    • Develop customer journey maps and targeted campaigns (e.g., drip email, personalized content) using behavior tracking and scoring mechanisms.
  • Compliance & Security
    • Ensure CRM operations comply with data privacy regulations and internal security best practices.

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