
Outbound Collections Representative
2 days ago
Collection Specialist: Delivering Results in a Dynamic Environment
As a key player in our 3rd party collections process, you will be responsible for handling outbound and inbound calls while maintaining a high level of professionalism and persuasion.
The role demands strong communication, negotiation, and interpersonal skills to effectively manage customer interactions and drive sales growth. You will also be expected to maintain accurate records and provide timely updates on customer status.
- Develop and implement strategies to resolve customer queries and issues efficiently.
- Collaborate with cross-functional teams to achieve business objectives and improve overall performance.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance.
- Utilize data analytics and insights to inform decision-making and optimize results.
Requirements:
- Minimum 1 year of experience in an international BPO voice process, preferably in collections or customer service.
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent problem-solving, time management, and adaptability skills.
- Ability to work under pressure and meet productivity targets in a fast-paced environment.
- Flexibility to work rotational shifts, including night shifts.
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