
Voice Process Specialist
6 days ago
We are seeking highly skilled and experienced customer service representatives to join our team. As a key member of our US-based client support team, you will be responsible for delivering exceptional customer service and resolving queries related to products, services, billing, or technical issues.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Provide accurate and timely resolutions to customer inquiries.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
Benefits:
- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances
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