Lead US Voice Support Specialist

6 days ago

Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 5,00,000 - ₹ 7,50,000
Job Title: Voice Process Associate

We are seeking experienced professionals to support our US-based clients in their voice processes.

The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:
  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
  • Graduate degree in any field.
  • 2-4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.
Preferred Attributes:
  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.
Benefits:
  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.
  • Allowances.
About this Job:
  • Position Title: Voice Process Associate.
  • Experience: 2 to 4 years.
  • Shift Timing: Night Shift (US Shift Hours).
  • Location: Ahmedabad.

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