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2 days ago
Job Title: Customer Service Representative
Key Responsibilities:- Respond to inbound and outbound customer calls in a professional and efficient manner.
- Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice channels.
- Provide accurate and timely resolutions to customer issues while maintaining a high level of professionalism.
- Process customer transactions, orders, and requests promptly.
- Maintain detailed records of customer interactions and transactions for future reference.
- Adhere to company policies and procedures to ensure compliance and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on product/service knowledge to provide accurate information to customers.
Required Skills & Qualifications:- Fluency in Korean (spoken and written) is essential for effective communication with customers.
- Prior experience in customer service or call center operations is preferred.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Good typing speed and proficiency in handling email, chat, and CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in rotational shifts (if applicable).
- Basic computer knowledge and familiarity with customer support software.
Preferred Qualifications:- Experience in e-commerce, banking, or technical support is an advantage.
- Certification in Korean language proficiency is an added bonus.
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