Financial Recovery Specialist

12 hours ago

Dindigul, Tamil Nadu, India beBeeRecovery Full time ₹ 5,18,000 - ₹ 10,84,000
Job Title: Financial Recovery Specialist

We're seeking a seasoned professional to join our team as a Financial Recovery Specialist.

Your primary objective will be to engage with customers, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

Key Responsibilities:

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage Personal Loans, Business Loans, and Auto Loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Skills and Qualifications:

  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Benefits:

  • Opportunity to work with a growing organization transforming credit management.
  • Challenging role that requires strong problem-solving skills and attention to detail.
  • Competitive compensation package and benefits.

Others:

  • Role Requirements: Excellent communication, negotiation, and conflict resolution skills, ability to work under pressure, strong problem-solving skills, and a customer-first approach.

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