
Guest Experience Coordinator
4 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Guest Services Associate to join our team. As a key member of our operations, you will be responsible for ensuring that all guests have an exceptional experience during their stay with us.
Responsibilities:
- Process guest check-ins, check-outs, room assignments, and room change late check-out requests.
- Secure payment, activate reissue room keys, and ensure rates match market codes.
- Document exceptions, verify, and adjust billing for guests.
- Communicate with staff when guests are waiting for an available room, advise guests of messages, and clear departures in the computer system.
- Coordinate with Housekeeping to track room status and guest concerns, file guest paperwork or documentation, operate telephone switchboard stations, run, and check daily reports.
- Supply guests with directions and information, answer, record, and process all guest calls, requests, questions, or concerns, and follow up to ensure each has been met to guests' satisfaction.
Requirements:
- High school diploma or equivalent required.
- No related work experience required.
- Supervisory experience not necessary.
- License or certification not required.
Benefits:
- Competitive salary and benefits package.
- Opportunities for training and development.
- Recognition and rewards for outstanding performance.
- A positive and supportive work environment.
- Holistic well-being and work-life balance.
About Us:
We are a leading hospitality company dedicated to providing exceptional guest experiences. Our hotels offer a unique work environment where associates can pursue their passions and develop their skills. We value diversity, inclusivity, and equality and strive to create a workplace where everyone feels welcome and valued.
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