
Guest Relations Ambassador
12 hours ago
At Adypg Hospitality, we believe every guest interaction should be memorable. We are looking for a Guest Relation Executive who can be the face of our hospitality – warm, professional, and always attentive to detail.
Key Responsibilities:
- Greeting Guests: Greet and welcome guests warmly, ensuring a lasting first impression.
- Reservations and Waitlists: Manage reservations, waitlists, and guest seating efficiently.
- Menu Queries and Special Requests: Assist guests with menu queries, special requests, and dietary needs.
- Building Relationships: Build strong relationships with regular guests and recognize VIP customers.
- Feedback and Complaints: Handle guest feedback and complaints with professionalism and empathy.
- Coordination: Coordinate with service staff, kitchen, and management for smooth operations.
- Reception Area: Maintain a clean, organized, and inviting reception/host area.
What We're Looking For:
- Excellent Communication Skills: Excellent communication and interpersonal skills.
- Professional Personality: A friendly, professional, and approachable personality.
- Organizational Abilities: Strong organizational and multitasking abilities.
- Prior Experience: Prior experience in hospitality, F&B, or guest relations is a plus.
- Calm Under Pressure: Ability to remain calm and positive in a fast-paced environment.
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