
Guest Services Coordinator
3 hours ago
Customer Service Representative
We are seeking a dynamic and customer-focused individual to manage guest reservations and drive sales conversions. This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences.
Key Responsibilities:
- Reservation Management: Manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
- Information Provision: Provide accurate information on availability, pricing, packages, and promotions.
- Sales Conversion: Convert inquiries into confirmed bookings by upselling and promoting hotel services.
- Team Collaboration: Coordinate with operations teams (Front Office, Housekeeping, F&B) for guest requirements.
- Record Keeping: Maintain updated records of reservations, guest preferences & reports.
- Customer Relationship Building: Build and maintain strong relationships with corporates, travel agents & repeat guests.
- Issue Resolution: Handle cancellations, modifications, and special requests efficiently.
- Monitoring and Feedback: Monitor OTA bookings, guest reviews, and ensure timely responses.
Requirements:
- Bachelor's degree in Hotel Management, Hospitality, or related field.
- Prior experience in reservations, sales, or guest relations in the hospitality industry.
- Strong communication skills (English preferred).
- Familiarity with hotel PMS and OTA platforms.
- Sales-driven, customer-oriented, and detail-focused.
- Ability to multitask and work in a fast-paced environment.
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