Guest Services Coordinator

3 hours ago


Kolkata, West Bengal, India beBeeGuest Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Representative

We are seeking a dynamic and customer-focused individual to manage guest reservations and drive sales conversions. This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences.

Key Responsibilities:

  • Reservation Management: Manage room reservations, group bookings, and event inquiries via phone, email & OTAs.
  • Information Provision: Provide accurate information on availability, pricing, packages, and promotions.
  • Sales Conversion: Convert inquiries into confirmed bookings by upselling and promoting hotel services.
  • Team Collaboration: Coordinate with operations teams (Front Office, Housekeeping, F&B) for guest requirements.
  • Record Keeping: Maintain updated records of reservations, guest preferences & reports.
  • Customer Relationship Building: Build and maintain strong relationships with corporates, travel agents & repeat guests.
  • Issue Resolution: Handle cancellations, modifications, and special requests efficiently.
  • Monitoring and Feedback: Monitor OTA bookings, guest reviews, and ensure timely responses.

Requirements:

  • Bachelor's degree in Hotel Management, Hospitality, or related field.
  • Prior experience in reservations, sales, or guest relations in the hospitality industry.
  • Strong communication skills (English preferred).
  • Familiarity with hotel PMS and OTA platforms.
  • Sales-driven, customer-oriented, and detail-focused.
  • Ability to multitask and work in a fast-paced environment.


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