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Dynamic Guest Service Representative

2 weeks ago

Kolkata, West Bengal, India beBeeCommunication Full time ₹ 35,00,000 - ₹ 55,00,000

Seamless guest experiences are at the heart of this role.

Key Responsibilities:
  • Process check-ins, check-outs and room assignments efficiently.
  • Secure payments, activate/reissue keys, and verify/adjust billing for guests.
  • Ensure accurate rate application, document exceptions, and communicate with relevant staff when guests wait for available rooms.
  • Collaborate closely with the Housekeeping team to track room status and address guest concerns.
  • Operate the telephone switchboard station, manage reports, process guest calls, and provide directions and information as needed.

This is a dynamic environment where excellent communication and problem-solving skills are essential. If you're passionate about delivering exceptional service and working effectively in a fast-paced setting, we encourage you to apply for this exciting opportunity.

Requirements:
  • A friendly demeanor and excellent communication skills
  • Ability to work in a rapidly changing environment
  • High school diploma or equivalent required