Customer Service Representative
1 day ago
We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This role involves handling inbound voice-based customer interactions, resolving queries, and delivering exceptional service with professionalism.
Key Responsibilities:- Manage customer calls, emails, and chats in a professional manner
- Provide accurate and timely solutions to customer inquiries
- Maintain accurate call records and adhere to defined Standard Operating Procedures (SOPs)
- Achieve performance metrics on quality, accuracy, and customer satisfaction
- Communicate effectively and actively listen to customer needs
- Work in rotational shifts and adapt to changing schedules
- Education: 12th Pass / Intermediate or Graduates
- Freshers with excellent verbal communication skills are preferred
- Candidates with prior BPO experience will have an added advantage
- Not Eligible: Technical degrees such as B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management
- Opportunity to build a career in the BPO industry
- Rotational shifts and flexible working hours
- Professional development and growth opportunities
We offer a dynamic work environment that fosters teamwork, collaboration, and innovation. Our comprehensive training program helps you develop the skills and knowledge required to excel in this role.
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