Customer Service Representative Opportunity
2 days ago
We are seeking a highly skilled and motivated customer service representative to join our dynamic team. This role offers a fantastic opportunity for individuals who possess excellent verbal communication skills and are passionate about delivering exceptional customer experiences.
Key Responsibilities:- Handle inbound voice-based customer interactions with professionalism and courtesy.
- Resolve customer queries efficiently and effectively, ensuring complete satisfaction.
- Maintain accurate call records and adhere to established Standard Operating Procedures (SOPs).
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate clearly and actively listen to customer needs to provide tailored solutions.
- Work in rotational shifts and adapt to changing schedules with flexibility.
- Upsell or cross-sell services when applicable, utilizing knowledge of company offerings.
- Candidates must have completed 12th grade or be a graduate from a recognized institution.
- Freshers with excellent verbal communication skills are welcome; prior BPO experience is an added advantage.
- Not eligible: specialized/technical degrees such as B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, etc.
- Mandatory: valid PAN Card required during the hiring process.
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