Customer Service Representative

6 hours ago

Kolkata, West Bengal, India beBeeProblemSolving Full time US$ 40,000 - US$ 80,000

Customer Service Representative Opportunity

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We are seeking a highly motivated and customer-focused individual to fill a Customer Service Representative role. In this position, you will serve as the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.

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Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify and resolve customer issues efficiently while maintaining a positive attitude.">Provide accurate, valid, and complete information by using the right tools and resources.">Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.">Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.">Escalate unresolved issues to the appropriate departments as necessary.">Follow communication procedures, guidelines, and policies.">Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.">">

Proven customer support or client service experience is preferred.">Excellent communication and interpersonal skills.">Ability to multi-task, prioritize, and manage time effectively.">Strong problem-solving skills and attention to detail.">High school diploma or equivalent; a college degree is a plus.">

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