Guest Relations Associate

22 hours ago

Kolkata, West Bengal, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 8,00,000

Job Title: Guest Relations Associate

About the Role:

We are seeking a highly skilled and experienced Guest Relations Associate to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a positive and memorable experience.

Key Responsibilities:
  • Guest Assistance: Provide exceptional customer service by greeting guests, answering their inquiries, and offering information about services, facilities, and amenities.
  • Issue Resolution: Handle guest complaints, concerns, or requests promptly and effectively, with a focus on resolving issues in a timely and satisfactory manner.
  • Communication and Coordination: Maintain clear and professional communication with guests, as well as internal teams, to ensure smooth operations and timely service.
  • Relationship Building: Develop and nurture relationships with guests to create a welcoming and personalized experience.
Required Skills and Qualifications:
  • Customer Service Skills: Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service.
  • Problem-Solving Abilities: Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner.
  • Empathy and Patience: Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts.
Benefits:
  • Opportunity for Career Growth: Our company offers opportunities for professional development and career advancement.
  • Competitive Salary and Benefits Package: We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
Others:
  • Teamwork: Work collaboratively with other departments to achieve common goals and objectives.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment.

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